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Hotels & Accommodation•The Harbour Collection
The Harbour Collection unified guest experience across four hotels
+22%
Direct bookings
-45%
Overbookings
4
Properties live
The Challenge
Four properties used different PMS exports, event spreadsheets, and a disconnected CRM. Guest history was fragmented and group sales were hard to coordinate.
The Solution
Bookings, CRM, Events, and HR modules were configured per property with group-wide reporting for leadership.
The Results
Direct bookings rose, overbooking incidents fell, and sales teams can see guest history regardless of which hotel they last stayed at.
Modules Used
BookingsCRMEventsHR
"AlwaysCRM gave us group visibility without losing what makes each hotel unique."
Elena Vasquez
Group Revenue Manager
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