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Restaurants & Hospitality•Romano Group
Romano Group scaled to three venues with one kitchen workflow
-62%
No-shows
+18%
Table turns
3
Venues
The Challenge
Three busy restaurants shared staff but ran bookings, kitchen tickets, and rotas on separate systems. No-shows and miscommunication were costing covers every week.
The Solution
Restaurant, Bookings, HR, CRM, and EPOS modules were rolled out venue by venue with a shared kitchen display and online booking flow.
The Results
No-shows dropped dramatically, table turn speed improved, and area managers monitor all sites from one dashboard.
Modules Used
RestaurantBookingsHRCRMEPOS
"We run 3 venues and AlwaysCRM is the only system that handles all of them. Complete game-changer."
Sofia Romano
Operations Director, Romano Group
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